Communication & collaboration
There are a wide range of communication styles that exist across cultures. The differences between your culture and another’s could be small, it could be vast. Whatever the case it is vital to understand what they are so you can put yourself in a position to communicate effectively.
Volunteer WA,’s Common Purpose – Formal Volunteering and Cultural Diversity has some useful information on different cultural communication styles and how to interpret them.
As ever, be mindful you don’t fall into stereotypes. Communication styles vary with individuals from the same culture. Take the time to talk to your volunteers to learn about their preferences.
An example of this came during a workshop, when one of our co-designers shared a conversation they’d had with a volunteer. When asked about their experiences volunteering the volunteer explained that they didn’t feel comfortable telling people what they needed in their role, and preferred to be asked instead.
There are several things you should consider when communicating with your volunteers which include:
Use culturally appropriate language, terms and body language.
Understand different verbal and non verbal cues.
Be patient. If your volunteers know they can take their time, they will feel comfortable expressing themselves.
‘Never assume. Always ask respectfully and create space for others’
Here are some practical ways you can help facilitate good communication with you volunteers:
Ask your volunteers to teach you a greeting in their language. Be mindful of gender differences when you do so.
Ensure your volunteers know that they have the option to use an interpreter at any point. If they ask for one, help them to organise it. You can find interpreters at Translating and Interpreting Services.
Use simple English across your organisation’s written materials and get the information translated for your volunteers who need it.
Tailor your approach to the individual
Manage your volunteers’ expectations during their induction so they understand what is required of them. Be clear about what your organisation does and how the role will work.
When you establish good communication with your volunteers it will enhance your ability to support inclusive environments. It will also help you practice respectful learning and resolve conflicts that may arise.